Eero Router: Fixing High Packet Loss On Hops 1 & 4

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Experiencing high packet loss on your Eero router can be incredibly frustrating, especially when it impacts your internet speed and overall network performance. Seeing a 49% packet loss on hops 1 and 4 specifically points to potential issues within your local network. Let's dive into what might be causing this and how you can troubleshoot it.

Understanding Packet Loss

Packet loss occurs when data packets sent over a network fail to reach their destination. A small amount of packet loss is normal, but a consistent 49% loss is significant and needs addressing.

Common Causes

  • Faulty Ethernet Cables: Damaged or low-quality cables can cause significant packet loss.
  • Router Overload: Too many devices connected simultaneously can overwhelm the router.
  • Firmware Issues: Outdated or buggy firmware can lead to performance problems.
  • Hardware Problems: The Eero router itself might have a hardware malfunction.
  • Network Congestion: Interference or congestion on your network can disrupt packet delivery.

Troubleshooting Steps

Here’s a systematic approach to diagnosing and fixing the high packet loss on your Eero router:

1. Check Ethernet Cables

  • Inspect: Look for any visible damage to the cables.
  • Replace: Try swapping out the existing cables with new, high-quality Cat5e or Cat6 cables.
  • Test: Use a cable tester to check for continuity and signal integrity.

2. Restart Your Network

  • Power Cycle: Unplug your Eero router and modem for about 30 seconds, then plug them back in. Start with the modem, then the router.

3. Update Firmware

  • Eero App: Open the Eero app and check for any available firmware updates. Install them to ensure your router is running the latest software.

4. Reduce Network Load

  • Disconnect Devices: Temporarily disconnect some devices to see if the packet loss improves. If it does, consider upgrading your internet plan or optimizing device usage.

5. Check Router Placement

  • Optimal Location: Ensure your Eero router is placed in an open area, away from obstructions and potential sources of interference like microwaves or cordless phones.

6. Run a Network Speed Test

  • SpeedTest: Use a reliable speed test tool to check your upload and download speeds. Compare the results to your ISP's promised speeds.

7. Contact Eero Support

  • Technical Assistance: If none of the above steps work, it’s time to contact Eero support. They can provide further assistance and determine if your router has a hardware issue.

Advanced Troubleshooting Tips

1. Check QoS Settings

  • Quality of Service: Ensure your QoS settings are properly configured to prioritize important traffic.

2. Monitor Network Traffic

  • Traffic Analysis: Use network monitoring tools to identify any unusual traffic patterns that might be causing the packet loss.

3. Factory Reset (Use with Caution)

  • Reset: As a last resort, perform a factory reset on your Eero router. Note that this will erase all your settings, so back them up if possible.

Conclusion

Dealing with 49% packet loss on hops 1 and 4 of your Eero router requires a systematic approach. By following the troubleshooting steps outlined above, you can identify the root cause and take corrective action. Regular maintenance and monitoring of your network can also help prevent future issues. Don't hesitate to reach out to Eero support for expert assistance if needed.